The Lab at opm


Democratizing Human-Centered Design

The Lab at OPM created a powerful resource to help deliver innovative solutions across the Federal Government–a series of guides outlining select methodologies for designing products, services, and systems to help solve problems in the Public Sector.

The creators of the guides realized they were facing a challenge making these 60-page reference documents engaging and easy-to-navigate. The Lab came to us to explore the limits of the US Web Design System and make the user interaction with the guides pleasant and seamless–even when printed.

User Experience
Interaction Design
Web Design
Web Development

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The Lab at OPM - Before OPM-Home-crop


Print media tags enabled us to ensure beautiful intentional layouts when printed directly from the browser.


Public sector workers are often on the go. This custom mobile layout helps them to easily navigate the guides and save a PDF version of any page (or the entire guide) to read offline.

New feature

During the research phase, users shared with us that they print their current guides and highlight the most important sections.

We proposed a new feature that would gather the data for the most highlighted sections on users’ printed guides and make them available for view in the digital version.

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You tested the edges of the U.S. Web Design System, engaged with a very large amount of information, and made some truly beautiful layouts.

Ana Monroe, the Lab at OPM